Refund policy

Returns & Refunds

The procedure for returning an item purchased in our store is the following:

1. Our goal is customer satisfaction. If you are not happy with the product send us an email to customercare@frenchtoastscollection.com and send it back to us within 14 days from the date you received the product (as shown in the tracking number), letting us know your order number and the reason for the return. 
   
   
2. Items must be returned in original condition, unworn, unwashed and with all the original labels and packaging. French Toasts will not refund any amount if the product has been damaged or altered. 
   
   
3. To return the item/s simply send the product back contacting the courier service or local post office most convenient for you, and send it to the address that will be specified in the return confirmation email. Return shipping costs are the responsibility of the customer, as well as any potential customers costs.
   
   
4. In the event that we sent you by mistake a different product than the one purchased or with a defect, please contact us at customercare@frenchtoastscollection.com, we will find a solution quickly!
   
   In this case, French Toasts will cover the costs of both shipping and return.
   
   
5. The refund will be made by using the same form of payment that was used for the original payment.
   
   
6. Once we have confirmed that the returned item/s are in perfect condition with all original labels and packaging, you will receive an email notifying you the amount that will be credited to your account.

Note that until such time as we receive an item in our store it remains the customer’s responsibility.

Exchanges

At the moment we don’t offer an exchange service through our website frenchtoastscollection.com. To order a new size, style or colour of your chosen item, you just have to place a new order through our online shop.

Once the order is placed, an email will be sent to confirm the purchase.