Delivery & Returns

Shipping

The items purchased at French Toasts online store are sent by DHL Express worldwide and MRW Spain.

Orders are processed the following business day, Monday through Friday, excluding holidays (Monday-Friday 9am-5pm). Orders received on weekends and holidays will be processed the next business day. Orders are processed from Barcelona, Spain.

PLEASE NOTICE: ORDERS PLACED FROM 22-31 JULY WILL BE SHIPPED FROM 2 AUGUST WITH OUR EXPRESS SHIPMENT SERVICES.

We offer different shipping options. The price of each shipping will be calculated automatically and will vary depending on your location.

Country Shipment Price Free Shipping
Spain, Andorra, Portugal 1-2 5€ >150€
Balearic Islands 2-3 6€ >150€
Canary Island, Ceuta, Melilla 2-4 12€ >200€
France, Italy, United Kingdom, Belgium, Germany, Holland 1-3 12€ >200€
Other EU Countries 1-3 15€ >200€
All other European Countries 2-4 18€ >250€
United States, Canada 3-5 18€ >250€
All other Countries 3-5 30€ >300€

When making the order, if you are outside the European Union, please note that you are responsible for payment of local customs taxes.

Returns

For us is really important the complete satisfaction of our customers.

The procedure for returning an item purchased in our store is the following:

  1. Send an email to customercare@frenchtoastscollection.com no later than 15 days from the date you received the product, letting us know your order number and the reason for the return.
  2. Items must be returned in original condition, unworn, unwashed and with all the original labels and packaging . French Toasts will not refund any amount if the product has been damaged or altered.
  3. To return the item/s simply send the product back contacting the courier service or local post office most convenient for you and send it to the address that will be specified in the return confirmation email. Return shipping costs are the responsibility of the customer.
  4. In the event th at we mistakenly sent you an item different to the one purchased or with a defect please contact us at customercare@frenchtoastscollection.com French Toasts will cover the costs of both shipping and return.
  5. The refund will be made by using the same form of payment as used to pay for the Product.
  6. Once we have confirmed that the returned item/s are in perfect condition with all original labels and packaging, you will receive an email notifying you the amount that will be credited to your account.

Note that until such time as we receive an item in our store it remains the customer’s responsibility.

Exchanges

At the moment we don’t offer an exchange service through our website frenchtoastscollection.com. To order a new size, style or colour of your chosen item, you just have to place a new order through our online shop.

Once the order is placed, an email will be sent to confirm the purchase.